htmlemailoutlookhtml-email

New Outlook is extracting tel: links and putting them in brackets


I'm working on an html email template and Outlook is extracting the link and putting it in brackets with http:// in front of it. Example:

<a href="tel:000-000-0000">000-000-0000</a>

The above code renders like this in the New Outlook for PC:

[http://tel:000-000-0000]000-000-0000

There is no hyperlink, it looks like that in plain text. Is there something I can put in the html to stop Outlook from doing this? Thanks!


Solution

  • Yeah, that’s a known bug with the new Outlook rendering. Easiest workaround is to wrap the phone number in a regular <a> tag but make the href look like a normal URL, e.g. href="https://example.com/tel/0000000000", or just drop the tel: link and show the number as plain text. Outlook strips or rewrites tel: links right now, so not much you can do until they fix it.