ATG Rest full API addItemToOrder is not working

I am working on ATG Web-commerce REST Full API, addItemToOrder is not working. This is the Error:

{
  "formError": true,
  "formExceptions": [
    {
      "localizedMessage": "Unable to process the request currently. Please try again after some time",
      "errorCode": "atg.droplet.DropletException"
    }
  ],
  "concurrentUpdate": false
}

http://IP:Port/rest/model/atg/commerce/order/purchase/CartModifierActor/addItemToOrder

I have checked the server log file, Null pointer exception is showing.

/atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler   ---     java.lang.NullPointerException
**** Error      /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at atg.siebel.catalog.SiebelCatalogTools.updateQuoteWithProfileDetails(SiebelCatalogTools.java:3681)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at atg.siebel.catalog.SiebelCatalogTools.checkProductEligibility(SiebelCatalogTools.java:3384)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at atg.siebel.validation.SiebelValidator.validateProductEligibility(SiebelValidator.java:141)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at atg.siebel.order.purchase.SiebelCartModifierFormHandler.preAddItemToOrder(SiebelCartModifierFormHandler.java:569)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at atg.commerce.order.purchase.CartModifierFormHandler.handleAddItemToOrder(CartModifierFormHandler.java:3035)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-143/atg/commerce/order/purchase/CartModifierFormHandler           at java.lang.reflect.Method.in

(there are more lines of error Unable to post here), Would it be because of product sync issue? or sku's issue..?

Please help

Solution

Still a bit difficult to work out exactly where the error is but considering that you are calling the updateQuoteWithProfileDetails(Quote,RepositoryItem) method and in the calling method there is a null check on the RepositoryItem (profile) and Quote is new, then the only line that could end up with a NullPointerException in the calling code is:

parentOrganizationOfProfile = (RepositoryItem) profile.getPropertyValue(getProfilePropertyParentOrganization());

Which means that the ProfileParentOrganisation value on the profile RepositoryItem is null.

The rest of the code in that method (according to the source provided by ATG in the reference application) all provide null checks.