[SOLVED] OTRS ticket create in custom portal using soap api

OTRS ticket create in custom portal using soap api

Has any one tried creating OTRS tickets in thier own custom website using api? I am really stucked in this. Any reference, documentation and help would be much appreciated.

Solution

I found the answer. Hope this will help you guys.

$url      = "https://your-server/otrs/rpc.pl";  // URL for OTRS server
$username = "username";  // SOAP username set in sysconfig
$password = "password";  // SOAP password set in sysconfig

(GO to admin panel and select sysconfig, then framework in dropdown and select core::soap)

$typeID = 2; // id from ticket_type table
 $queueID = 2; // id from queue table
 $priorityID = 1; // id from ticket_priority table
$ownerID = 2; // id from users table


// Form Fields(Your Ticket Form fields)

$username = $_POST['username_id'];
$queueID = $_POST['queue'];
$issue_type = $_POST['issue_type'];
$subject = $_POST['subject'];
$title = $username.'-Issue With'.' '.$issue_type.' -'.$subject;
$description = $_POST['description'];
$category = $_POST['category'];
$priorityID = $_POST['priority'];


/// Initialize new client session
$client = new SoapClient(
    null,
    array(
        'location'  => $url,
        'uri'       => "Core",
        'trace'     => 1,
        'login'     => $username,
        'password'  => $password,
        'style'     => SOAP_RPC,
        'use'       => SOAP_ENCODED
    )
);

/// Create a new ticket shell. The function returns the Ticket ID     $TicketID = $client->__soapCall(
    "Dispatch", array($username, $password,
        "TicketObject", "TicketCreate",
        "Title",        $title,
        "TypeID",   $typeID,
        "QueueID",   $queueID,
        "LockID",  1,
        "PriorityID",   $priorityID,
        "State",        "new",
        "CustomerUser", $username,
        "OwnerID",      $ownerID,
        "UserID",       1,
    )
);



/// Create an article with the info. The function returns an Article ID ///
$ArticleID = $client->__soapCall("Dispatch",
    array($username, $password,
        "TicketObject",   "ArticleCreate",
        "TicketID",       $TicketID,
        "ArticleType",    "webrequest",
        "SenderType",     "customer",
        "HistoryType",    "WebRequestCustomer",
        "HistoryComment", "created from PHP",
        "From",           $username,
        "Subject",        $title,
        "ContentType",    "text/plain; charset=ISO-8859-1",
        "Body",           $description,
        "UserID",         1,
        "Loop",           0,
        "AutoResponseType", 'auto reply',
        "OrigHeader", array(
        'From' => $username,
        'To' => 'Postmaster',
        'Subject' => $title,
        'Body' => $description
    ),
    )
);

# Use the Ticket ID to retrieve the Ticket Number.
$TicketNum = $client->__soapCall("Dispatch",
    array($username, $password,
        "TicketObject",   "TicketNumberLookup",
        "TicketID",       $TicketID,
    ));

# Make sure the ticket number is not displayed in scientific notation
$big_integer = 1202400000;
$Formatted_TicketNum = number_format($TicketNum, 0, '.', '');


# Print the info to the screen.
echo "<html>\n";
echo "<head>\n";
echo "<title>Ticket Successfully Submitted</title>\n";
echo "</head>\n";
echo "<body>\n";
echo "<h1>Success!</h1>\n";
echo "<p>You have successfully created ticket number $Formatted_TicketNum.</p>\n";
echo "</body>\n";
echo "</html>\n";