i want to ask something about email experience manager, im using version 3.1.
my case is if i have many product(i want to blast email campaign about that products to my subscribers), for example product A, product B, and product C.
I send that email with content product A with the csv that has 100 recipients, and then 5 recepients want to unsubscribe that product and clicked unsubscriber link.
what i want to ask is :
if i send product B, is it the unsubscribe(5 recipients) still getting email campaign about product B and will not getting email campaign about product A ?
do i have to set different manager root so the recepient on product A didnt effect the recepients on product B(for example it has the same csv recipents file)
the difference between unsubscribe and unsubscribe from all( i did read the sitecore documentation but im still kinda confused, im so glad if you can give me example case)
thank you for your help, im new to sitecore and i kinda lost and the moment.
You create one manager root and three campaigns: product A, product B and product C.
Send out product A to 100 recipients. 5 people unsubscribe and are added to the exclude list. 3 people unsubscribe from all and are added to the global opt out list.
Send out product B using the same include list for product A, but a different exclude list. All 100 recipients minus the 3 people in the global opt out list will receive product B
Send out product C using the same include and exclude list for product A. All 100 recipients minus the 5 people in the exclude list and the 3 people in the global opt out list will receive product C
No, you don't have to. That depends if you use "unsubscribe" (i.e. add them to a exclude list) or "unsubscribe from all" (i.e. add them to the global opt out list defined on the manager root).
See above :)