I have got a requirement: KB article should directly link/point to an external URL.
Details:
When an end user clicks on a KB article in Knowledge base, he should be directly redirected to an external link rather than opening the KB article in ServiceNow.
I have provided an external link inside the article, so the end user can open the article and then click the link to re-direct. But the user does not want to open the article, but wants to go directly to external URL.
I know the requirement is a bit weird. Let me know if anyone has an experience with this.
Redirect the user via Client Script to the external URL:
If you can call the URL early enough, the user will not see the article.