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Docusign Iframe is not loading


i have an iframe which shows docusign app . it was working fine . but sometime it just keep loading and in network tool i can see below request is failing

https://docucdn-a.akamaihd.net/olive/latest/css/olive.min.css -> ERR connection time out

is it something missing in my app or in docusign ?


Solution

  • Are you doing embedded signing through an Iframe? If so, I would recommend against using IFrames all together. You should redirect the user to the provided embedded URL instead.

    There are features that are not supported in IFrames.