I see both the terms "alert" and "incident" being used on PagerDuty. What are the differences? How are they related?
When PagerDuty receives a qualifying event (from a monitoring tool, for example), it triggers an alert, which in turn triggers an incident. Multiple alerts can be aggregated into a single incident for triage, which streamlines incident handoff between teams, centralizes critical information, and reduces notification fatigue. Alerts can move from one incident to another, either manually or via an automated process, such as Alert Grouping. Here is more information on it: https://support.pagerduty.com/docs/alerts