I am using Android management API. I have applied policy to device and turned it to kiosk mode. After a while when I turn on the device, it is not connected to wifi anymore and is still in kiosk mode. Therefore I cannot connect it manually or update its policy. Is there a way to solve it ?
Unfortunately, as you cannot open the wifi dialog and devices cannot update the policy without a connection, the only way to workaround this is to hard reset the device per OEM instruction.
In the future, you can use KioskCustomization to have access to the status bar and navigation buttons so there would be no need to hard reset the device again if there is no connection as you can open the wifi dialog with this.