[SOLVED] Disconnect and Transfer voice calls programmatically in Amazon Connect?

Disconnect and Transfer voice calls programmatically in Amazon Connect?

From my research, it appears there is no API call to disconnect or transfer phone calls in Amazon Connect.

The closest I could find are

For disconnection, StopContact looks similar, but that appears only to work for Outbound Campaign calls.
For transfers, there's a TransferContact API, but documentation says it only works for tasks, not calls.

It seems there would be a way to do this programmatically outside of contact flows?

Tried: Disconnecting a call via StopContact. Result: Did not disconnect. After research, this API only works on Outbound Campaign calls, not regular inbound/outbound calls.

Tried: Disconnecting a call via TransferContact. Result: Did not transfer. After research, this API only works on Tasks.

Solution

By design, before calls are routed to agents, they are in the control of a contact flow. There is no server-side API to enforce call control such as disconnect/transfer/mute/etc.

After calls are routed to agents, you could use the Amazon Connect Streams API to programmatically handle calls control (it's the API behind the CCP). Just be aware Streams is a client-side API, not server-side.