When I start Citrix Workspace to connect to an Azure VDI it works for about 30 minutes and then everything locks up. Also it mentions version 4.0.0.0 in the logs. If I collect logs here are the key errors I see in DiagnosticTool.log:
09:35:45.8382601|VERB|ExportEventLogFile|Begin exporting Application file
09:35:45.8436743|ERRO|Collect|Could not load file or assembly 'System.Management, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
EXCEPTION: System.IO.FileNotFoundException
at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetWMIObjectsInOneCsvFile(String dirPath, String csvFile, String strScope, String strSearch)
at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetSystemEventLogInOneCsvFile(String theTempFolder, String theCSVFileName, DateTime theFromDate)
at Rem.DiagReportPage.DiagReportModel.SystemLogCollectionTask.Collect(String theTempFolder)
09:35:45.8437298|ERRO|Collect|Could not find a part of the path 'C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\System\SystemInfo.csv'.
EXCEPTION: System.IO.DirectoryNotFoundException
at Microsoft.Win32.SafeHandles.SafeFileHandle.CreateFile(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options)
at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
at System.IO.Strategies.OSFileStreamStrategy..ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
at System.IO.Strategies.FileStreamHelpers.ChooseStrategyCore(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
at System.IO.StreamWriter.ValidateArgsAndOpenPath(String path, Boolean append, Encoding encoding, Int32 bufferSize)
at System.IO.StreamWriter..ctor(String path)
at Rem.DiagReportPage.DiagReportModel.SystemInfoCollectionTask.Collect(String theTempFolder)
09:35:45.8877336|WARN|ProcessRegistryKey|HKEY_LOCAL_MACHINE Missing Registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains
...
1.08:34:24.6533823|ERRO|AddDirectory|An item with the same key has already been added. Key: InstallLogs/CTXWorkspaceInstallLogs-20240619-172405/AppProtection-2024619-11245.log
EXCEPTION: System.ArgumentException
at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
at Ionic.Zip.ZipFile._InternalAddEntry(ZipEntry ze)
at Ionic.Zip.ZipFile.AddFile(String fileName, String directoryPathInArchive)
at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action, Boolean recurse, Int32 level)
at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action)
at Ionic.Zip.ZipFile.AddDirectory(String directoryName, String directoryPathInArchive)
at CtxUtility.Zip.ZipLib.AddDirectory(String dirPath, String directoryPathInArchive)
1.08:34:24.6533942|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-164929
1.08:34:24.7645109|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-164929
1.08:34:24.7649578|ERRO|AddDirectory|An item with the same key has already been added. Key: InstallLogs/CTXWorkspaceInstallLogs-20240619-164929/CWAInstaller-20240619-164929.log
EXCEPTION: System.ArgumentException
at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
at Ionic.Zip.ZipFile._InternalAddEntry(ZipEntry ze)
at Ionic.Zip.ZipFile.AddFile(String fileName, String directoryPathInArchive)
at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action, Boolean recurse, Int32 level)
at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action)
at Ionic.Zip.ZipFile.AddDirectory(String directoryName, String directoryPathInArchive)
at CtxUtility.Zip.ZipLib.AddDirectory(String dirPath, String directoryPathInArchive)
1.08:34:24.7649650|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155610
1.08:34:24.8832338|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155610
1.08:34:24.8836582|ERRO|AddDirectory|An item with the same key has already been added. Key: InstallLogs/CTXWorkspaceInstallLogs-20240619-155610/AppProtection-2024619-95610.log
EXCEPTION: System.ArgumentException
at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
at Ionic.Zip.ZipFile._InternalAddEntry(ZipEntry ze)
at Ionic.Zip.ZipFile.AddFile(String fileName, String directoryPathInArchive)
at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action, Boolean recurse, Int32 level)
at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action)
at Ionic.Zip.ZipFile.AddDirectory(String directoryName, String directoryPathInArchive)
at CtxUtility.Zip.ZipLib.AddDirectory(String dirPath, String directoryPathInArchive)
Here is the full log: https://pastebin.com/ZY28hSGj
Here are websites I have checked and tried different suggestions but still no success. Also, I have tried uninstalling and re-installing Citrix Workspace, downgrading to an older version, etc.
I have installed .NET Framework 4.6.2, which I think has System.Management version 8.0.0.0 but it didn't help. What am I missing? Does anyone have any suggestions? TIA.
Haven't determined the exact solution, but recently installed these items using the Visual Studio 2019 / 2022 installer where I suspect it was either the .NET Framework 4.6.2 SDK and Targeting Pack or the .NET Framework SDK 8.0.302:
{B662276D-442E-4EFE-9931-3C8F7DE59EFF} Microsoft Teams VDI Citrix plugin Microsoft 24.15.1.3 Microsoft Teams VDI Citrix plugin
{0C3457A0-3DCE-4A33-BEF0-9B528C557771} Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810 Microsoft Corporation 14.40.33810 Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
{3003CC13-9BC4-48D1-95D6-14B2AFE0683B} Microsoft Visual C++ 2022 X64 Debug Runtime - 14.40.33810 Microsoft Corporation 14.40.33810 Microsoft Visual C++ 2022 X64 Debug Runtime - 14.40.33810
{2DF27D5D-478A-CC3F-EF64-E461BC3B3580} Windows SDK Microsoft Corporation 10.1.22621.3233 Windows SDK
{36E492B8-CB83-4DA5-A5D2-D99A8E8228A1} Microsoft SQL Server 2019 LocalDB Microsoft Corporation 15.0.4153.1 Microsoft SQL Server 2019 LocalDB
{5F01B3C4-9BEC-465D-9C68-BB97D381FFAD} Microsoft .NET Framework 4.6.2 SDK Microsoft Corporation 4.6.01590 Microsoft .NET Framework 4.6.2 SDK
{82FD8C73-C24D-433C-85A9-48AE93570410} Microsoft Web Deploy 4.0 Microsoft Corporation 10.0.8305 Microsoft Web Deploy 4.0
{872FBB17-01A4-498A-A307-D6CC265B9C2E} ClickOnce Bootstrapper Package for Microsoft .NET Framework 4.6.2... Microsoft Corporation 4.6.01591 ClickOnce Bootstrapper Package for Microsoft .NET Framework 4.6.2...
{A18D4C2A-07A8-40E4-9797-DD324E6EA4FC} Microsoft .NET Framework 4.6.2 Targeting Pack Microsoft Corporation 4.6.01590 Microsoft .NET Framework 4.6.2 Targeting Pack
{BBDF5D97-8C03-4978-BE1F-D13EAB8D5962} Microsoft .NET SDK 8.0.302 (x64) from Visual Studio Microsoft Corporation 8.3.224.28002 Microsoft .NET SDK 8.0.302 (x64) from Visual Studio
After I installed the above then I re-installed Citrix Desktop 2403 (version 24.3.1.97) and it stopped locking up.
Here is where it indicates that System.Management version 8.0.0 is located in .NET Framework 4.6.2:
https://www.nuget.org/packages/System.Management/8.0.0