mailgun

Using Mailgun with osTicket

I'd like to use Mailgun with osTicket. However osTicket is requiring a valid API key, generated by osTicket.

I haven't found a way to add the API key to Mailgun's routes. The action I set in Mailgun is:

forward("https://example.com/support/api/tickets.email")

Mailgun is of course trying to forward the mail. The system log of osTicket is showing me API Error (401) Valid API key required.

Is there a way to send the API key together with the action?

If not, any other open source ticketing system that might work with Mailgun?

Solution

  • If Mailgun doesn't have ability to inject HTTP X-header, you can simply forward the emails to an email inbox and let osTicket fetch the emails via IMAP/POP3.

    That said, we're planning on writing a Mailgun plugin to interface with osTicket and by-pass the need for an API key.