By searching the php code in the existing RightNow scripts, I have managed to put together a list of the various rn tags used and the attributes used. I have searched high and low for some documentation on these tags to no avail.
Can somebody point me to where I would find some documentation on this?
For the benefit of others this is what I have found in the scripts:
<rn:
----
condition
sla
logged_in
answers_viewed
searches_done
chat_available
config_check
url_parameter_check
show_on_pages
hide_on_pages
external_login_used
language_in
incident_reopen_deadline_hours
condition_else
widget (widget attributes will vary depending on the widget - those with a dash are included for standards adherence purposes)
path
-name
-label_input
-required
-table
-validate_on_blur
meta
title
template
login_required
redirect_if_logged_in
force_https
clickstream
sla_required_type
sla_failed_page
include_chat
javascript_module
answer_details
controller_path
compatibility_set
theme
path
css
field
name
label_input
highlight
page_title
head_content
page_content
block
id
form
post_handler
action
answer_xref
answer_section
container
report_id
---------------------------------------------------------------------------------------------------------------------------------------
#rn:
----
msg
session
language_code
php
url_param
url_param_value
config
php
community_token
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Once you log into your Customer Portal admin site (whatever.custhelp.com/ci/admin), you can use the menu options to navigate to browse Page Tags / Page Meta tags under the Framework menu. Under Widgets, you will find all the widgets available for your site.
You can also read through the technical documentation located at cx.rightnow.com; here is a direct link to the answer page. Click on the Customer Portal portion and look under the Section titled "Customer Portal Template and Page Set".