rightnow-crm

Targetting Textbox Control via Javascript API

I've a textbox control (drag-dopped via the "Insert Control" tab) on my workspace. But since that control has no name or ID, I was wondering if I could target that control via Javascript API to get or set its value. Is this even possible?

Agent Console

Solution

  • The JS API interacts with the UI based on object field name, so your easiest option is a custom field that exists on the workspace object; then you can populate it as per the docs. If you don't want to keep the data, then you could implement a Custom Process Model to remove the info from the record on save. Another option would be an addin that displays a browser control where you implement an alternative to the JS API and use the add-in to populate data in your workspace controls directly.