I am facing issue while trying to start ORTS daemon on CentOS linux
FACILITY:
OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager-07
MESSAGE:
Access denied for user 'otrs'@'localhost' (using password: YES)
When I am trying get the status using command:
./opt/otrs/bin/otrs.Daemon.pl status
getting this message:
Manage the OTRS daemon process.
Daemon running
But when I go to the web page it says that OTRS Daemon is not running. Any help is appreciated!?
The error comes from the mysql daemon and has nothing to do with Perl. Try this on the command-line on the server running otrs:
mysql --user=otrs --host=localhost --password=XXXXXXX
That will probably fail with the same error. Once you have fixed your mysql configuration so that the command succeeds, otrs should also start.
Omit the option --password and let mysql prompt you for the password, if you are not alone on the machine.
Another reason for the failure could, of course, be that you have misconfigured otrs, and you have to change the mysql user, host, or password.