I recently updated firmware of Epson Tm-M30II receipt printer using an app named epos2 printer, after that every print that I get doesn't starts from the left most side of paper but after 1 inch gap, and because of that, 80mm receipt print can't be fully printed.
I tried to reach their support team, their contact form has bug too and says "category" can not be selected, they have prepared a form to fix the hardware bug that has bug too :(
https://epson.custhelp.com/app/ask/p_model_name/Epson%20TM-m30%20Series
Their Star TM Utility also crashes on Android device.
Any Advice is appreciated.
Doing factory reset did not solve my issue by using the reset pin in the back of printer.
After reading the user manual here:
https://files.support.epson.com/pdf/pos/bulk/tm-m30_trg_en_revh.pdf
and following these three steps, I did " Restore Default Values".
Turn off the printer and close the roll paper cover. 2 If the bottom cover is attached, remove the cover. See "Removing the Covers" on page 85 for details on removing the bottom cover. 3 Hold down the status sheet button while turning on the printer. A message is printed indicating that resetting is being performed, and the printer restarts.