zendeskzendesk-apizendesk-appzendesk-sdk

Zendesk - Custom field change event not working

I am working on Zendesk server side App, There is a orderno custom filed in ticket form. what i want to achieve is, get value of orderno when its value got changed.

Previously, I have achieve something similar as following.

if (client) {
   client.on('ticket.requester.name.changed', function(e) {
      console.log("e === > ", e);
   });
}

Zendesk has some event docs here. I tried but not succeed.

Please guide me how i can get custom filed value when it changes

Solution

  • The documentation you are referring to is for ZIS, a different set of tools for handling integrations. ZAF events for ticket sidebar location are stated here.

    This snippet listens for field 123123 change in a ticket_sidebar app:

    client.on('ticket.custom_field_123123.changed', function(e) {
  handleChange();
});