Can someone help me understand how to get the call logs (calls actually made) on a AVAYA phone server? The documentation for this product is the worst and help online is almost nil.
I am able to telnet in and can do "list agent" and "list skill" among others but I do not see any command to actually list the calls made.
There is no command to show you the CDR (Call Detail Records) data. BUT, you can access the CDR data by doing the following:
In your PBX, run these commands:
change system-parameters cdr
Then set the option for "Enable CDR Stroage on Disk?" to y
You can now access the CDR by FTP'ing to your PBX and navigating to: /var/home/ftp/CDR