How to access and retrieve real-time data from Avaya database?
I seek to retrieve Agents and Jobs real-time information and send it via web.
My company is using Avaya Proactive Contact 5.1 standalone. The objective is a way to do this without purchasing any extra service or component from Avaya.. i.e. free.
I read something about Clint or RT_Socket but it wasn't very clear or precise. Could you help me a bit with this??
BIG THANKS in advance.
Greetings.
Solution
I would get a free account on http://www.devconnectprogram.com/ and search through the SDK and API docs to see if you can get what you need.
There are so many API's and SDK's on the POM solution...
good luck!
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