avaya

How to access and retrieve real-time data from Avaya database?


I seek to retrieve Agents and Jobs real-time information and send it via web.

My company is using Avaya Proactive Contact 5.1 standalone. The objective is a way to do this without purchasing any extra service or component from Avaya.. i.e. free.

I read something about Clint or RT_Socket but it wasn't very clear or precise. Could you help me a bit with this??

BIG THANKS in advance.

Greetings.


Solution

  • I would get a free account on http://www.devconnectprogram.com/ and search through the SDK and API docs to see if you can get what you need.

    There are so many API's and SDK's on the POM solution... Avaya POM Dev

    good luck!